SpreeCommerce Items Return
Owing to its ability of inspiring confidence in buyers and boosting sales by a hefty percentage, ‘Returns & refunds’ model has become one of the pillars upon which a successful ecommerce business thrives. 92% of consumers shop at an ecommerce store again that offers easy returns [Source]. The whole idea of returns brings online shopping experience closer to retail shopping which in turn encourages customers to buy online. Not only does this show that as an online seller you’re committed to your service but also builds customers’ trust in you for a higher degree of guaranteed quality.
A few easy to remember tips for a good return experience :
- Write a lenient and easy to understand return policy for your store.
- Do not have any hidden return costs.
- Define time frame limitations
- Educate your staff well.
Below is a demonstration of how spree_items_return extension works.
The extension adds the option of ‘RETURN HISTORY’ in the account section of customers and enables the site owner (admin) to manage items returns.
For returning a product the customer can initiate a return authorization for one or more products in an order. The product can either be returned for a refund or can be exchanged for another variant of the same product.
Customers can view their returns in 'My Account >> Return History' section.
This completes the process of an item return. During the whole process, appropriate email notifications for actions like ‘return initiation’, ‘refund successful’, ‘Return cancelled’ etc are sent to both the customer and admin.
Admin also has the ability to configure the admin emails which will receive the 'customer returns notification' and manage refund reasons and return authorization reasons as well.